Delivery & Returns
How does our UK Standard Delivery service work?
At just £1.00, our Standard Delivery service gives customers quick and efficient delivery that doesn't break the bank - and if you're spending over £10.00, delivery is FREE!
- Delivery is within 3* working days of your order being placed.
- Delivery is Monday to Saturday (excluding Public Holidays).
Returns / Refunds
Firstly if you have a need to consider refunds or returns, it means you have bought a product from us. As a family business, we very much appreciate this and we owe you a 'Thank you!'. Nothing makes us happier than happy customers and we promise to do our very best to deliver an amazing product and customer experience and rest assured, to make right any hiccups along the way.
Change of Mind / No Longer Required
If you change your mind or find that your order is no longer required. Please email our Customer Happiness Team at firstname.lastname@example.org with your details.
If the goods have not been sent we can cancel and issue a full refund straight away.
If the goods have been despatched we will refund less the cost of the shipping once the goods have been returned to us in their original state.
Under the United Kingdom's Distance Selling Regulations you can return any product to us, providing they are in an un-used, and in an 'as new' condition within fourteen days from the day after you receive the goods. We recommend you send any products back to us securely packaged using a certified delivery service, enclosing a copy of the original invoice.
If there is no fault with the product we do not refund delivery charges. This does not affect your statutory rights as a consumer.
Faulty / Damaged Items
We do our best to ensure that your order reaches you in perfect condition, however if your order has arrived damaged or is faulty in any way, the quickest way is to email our Customer Happiness Team at email@example.com with a clear photograph of the faulty or damaged goods with your order number in order to help us resolve this quickly.
Incorrect order / Does not match the item listed
Unfortunately, on occasion errors will occur during the picking and packing process as we employ people from our local community rather than robots. If unfortunately you have received the wrong order from us, or the item which you have received does not match the item listed, please send an email to our Customer Happiness Team at firstname.lastname@example.org with a clear photograph of the goods received and your order number in order to help us resolve this quickly.
Just one more thing...